Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kikcscloset.be@gmail.com. Please note that returns must be sent to the following address:
Kaasrui 1, 2000 Antwerpen, Belgium
If your return is accepted, we’ll provide you with instructions on how and where to send your package. Please note: customers are responsible for the cost of return shipping. Items sent back without first requesting a return will not be accepted.
You can always contact us with any return questions at kikcscloset.be@gmail.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as:
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Perishable goods (e.g., food, flowers, or plants)
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Custom products (e.g., special orders or personalized items)
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Personal care goods (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
We also cannot accept returns on sale items or gift cards. If you’re unsure about your specific item, please get in touch with us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping costs are the responsibility of the customer.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at kikcscloset.be@gmail.com.