Privacy Policy

Privacy Policy – kicksclosetshop.com
Last updated: 9 December 2025

1. Data Controller / Owner

Trade name: Kickscloset
Registered address: Kaasrui 1, 2000 Antwerpen, Belgium
Phone number: +32 488 70 27 69
Contact email: info@kicksclosetshop.com

This website (kicksclosetshop.com) is operated by the above entity (the “Owner,” “we,” or “us”).
By using the website and providing your personal data, you consent to the practices described in this Privacy Policy.

2. Types of Data Collected

We may collect the following types of Data:

  • Personal identification data: name, email address, phone number, shipping and billing address — voluntarily provided when you place an order or contact us.

  • Order data: details regarding items purchased, order history, payment method, billing/shipping information.

  • Usage data: IP address, browser type and version, time and date of access, time spent on pages, page navigation path, referrer URL, device and operating system information — collected automatically when you browse the website.

  • Marketing data: if you consent, communications preferences (e.g. to receive newsletters, promotions, offers).

  • Cookie and similar tracking data: see the Cookie Policy section below.

Unless otherwise specified, all requested data is necessary to provide the services; failure to supply them may prevent us from fulfilling orders or delivering certain functionalities.

3. Purpose of Processing

We process your Data for the following purposes:

  • Order processing and delivery: to confirm orders, manage payments, ship products, and communicate order status.

  • Customer support: to respond to inquiries, requests or complaints you submit through our contact channels.

  • Legal and accounting compliance: to fulfill contractual obligations, billing, tax reporting, invoicing, record keeping, and comply with applicable laws/regulations.

  • Website functionality and security: to maintain and secure our website, prevent fraud, analyze usage, manage return/refund requests.

  • Marketing and promotions (only with your explicit consent): sending campaigns, newsletters, discount codes, updates on our collections or limited releases.

  • Analytics and improvement: using device/browser data and browsing behavior to improve user experience, perform statistical analysis and optimize our website performance.

4. Legal Basis for Processing (GDPR / Applicable Laws)

We process your personal data under the following lawful bases, depending on the specific activity:

  • Consent: when you voluntarily provide data for marketing purposes or other optional services.

  • Contract performance: when processing is necessary to execute a contract (e.g. purchase agreement) you concluded with us.

  • Legal obligation: when required to fulfill legal, tax, or accounting obligations.

  • Legitimate interest: when processing is necessary for purposes such as fraud prevention, website security, and service improvement — provided your rights and interests are respected.

5. Data Processing Methods and Storage

We apply appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration or destruction. Data processing is carried out through protected IT systems and may involve:

  • Internal staff (administration, customer service, marketing)

  • Service providers (payment gateways, logistics / shipping companies, hosting providers, IT maintenance, analytics providers, communication tools) appointed as Data Processors

Your data may be stored and processed within the European Economic Area (EEA) or, if required by our service providers, transferred outside the EEA — always ensuring adequate protection through contractual guarantees or approved mechanisms (e.g. Standard Contractual Clauses).

Data retention periods depend on the purpose:

  • For orders: until full fulfillment and expiration of any applicable legal / accounting retention periods.

  • For marketing consents: until you withdraw consent.

  • For analytics and security logs: for periods consistent with internal policies and applicable laws.

Once the retention period expires, data will be securely deleted or anonymized.

6. Cookie and Tracking Policy

Our site uses cookies and similar tracking tools. Types of cookies include:

  • Essential cookies: necessary for site functions (e.g. shopping cart, login, checkout)

  • Analytical cookies: collect anonymous information about site usage (pages visited, time spent, browser info) to improve site performance and user experience

  • Optional cookies (marketing / third-party): only used if you consent, to support marketing campaigns, personalized offers, social media integrations

For detailed information, consent management, and preferences, please refer to our full Cookie Policy.

7. Data Sharing & Recipients

We may share personal data with:

  • Payment processors: to handle and process payments securely

  • Shipping and logistics partners: for order delivery and tracking

  • Email / marketing platforms: if you opted in for newsletters or promotions

  • Analytics providers: to gather aggregated data about site performance and usage

  • Authorized third-party service providers: for IT maintenance, hosting, security, legal compliance

All third parties are required to comply with data protection standards and act only under our instructions as data controllers or processors.

We do not sell your personal data to third parties for marketing or advertising purposes.

8. International Data Transfers

Where service providers are located outside the European Union / EEA, data transfers will occur under one of the following safeguards:

  • Adequacy decisions

  • Standard Contractual Clauses (SCC)

  • Other GDPR-compliant mechanisms

You may request more information about the destination, safeguards, and data protection measures at any time via the contact email.

9. Your Rights Under Data Protection Laws

Under applicable privacy laws (including GDPR), you have the following rights:

  • Right to access: request confirmation of whether we process your data, and obtain a copy of processed data

  • Right to rectification: correct inaccurate or incomplete data

  • Right to erasure (“right to be forgotten”): ask deletion of your personal data when no longer necessary or when consent is withdrawn

  • Right to restriction of processing: limit how we process your data under certain conditions

  • Right to data portability: receive your data in a structured, machine-readable format and transfer it to another controller (if technically feasible)

  • Right to object: oppose data processing performed on legitimate interests or direct marketing (subject to consent)

  • Right to withdraw consent: at any time, without affecting past processing (if applicable)

  • Right to lodge a complaint: with your local supervisory authority

To exercise any of these rights, please contact us at info@kicksclosetshop.com. We will respond within one month (or as required by applicable law).

10. Use of Data for Legal or Security Purposes

We may use or disclose your data if required by law, a court order, or for legal proceedings in case of fraud, intellectual property infringement, or misuse of our services.

We also keep system logs and may use data like IP address, timestamps, and usage patterns for site maintenance, security checks, and abuse prevention — in compliance with legal obligations and respecting your privacy rights.

11. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be published on this page with the “Last updated” date.

If we need your additional consent (for example, for new processing activities), we will notify you and ask for it.

We recommend that you review this Policy periodically to stay informed about how we protect and process your data.

12. Additional Information & Contact

If you have any questions, requests, or need clarifications about data processing, please contact:

Owner: Kickscloset
Address: Kaasrui 1, 2000 Antwerpen, Belgium
Email: info@kicksclosetshop.com
Phone: +32 488 70 27 69

 

Customer service

Our customer service team is always here to address your questions and concerns promptly.

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Original Packaging

When your order arrives, it will be meticulously packaged in its original, elegant packaging, just as you see it in our product photos. It's the little details that matter.

Unparalleled Quality

Our shoes are meticulously crafted with the utmost attention to detail. We source only the finest materials to ensure you experience the epitome of luxury with every step you take. When you shop with us, you're investing in the best.