Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@kicksclosetshop.com. Please note that returns must be sent to the following address:

Kaasrui 1, 2000 Antwerp, Belgium

If your return is accepted, we will provide instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return-related questions at info@kicksclosetshop.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

Perishable goods (such as food, flowers, or plants)
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases

We do not accept returns on sale items or gift cards. If you have any questions about a specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

14-day Cooling-off Period in the European Union

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Return shipping costs are the responsibility of the customer.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, you will automatically receive the refund on your original payment method within 10 business days.

Please remember it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@kicksclosetshop.com.